How are price changes in the electricity contract notified?

How are price changes in the electricity contract announced? Price changes in the electricity contract must be notified to the customer in writing at least 30 days before the change takes effect. This means that the electricity company must send the customer a letter or e-mail detailing the new pricing and its effects on the customer’s electricity bill.

When announcing price changes, it is important that the information is clear and understandable to the customer. The customer must have the opportunity to get to know the new prices and, if necessary, compare them with other available options. In addition, if necessary, the electricity company must give the customer the opportunity to terminate the contract without additional costs, if the price increase is unacceptable to the customer.

Sources: Kluttajavaristo